Privacy Policy

Effective Date: April 1, 2026
Entity: Homex Estates (under Homex Group Limited)
Registered Office: Kalayail Building, Channankkadu P.O., Kottayam, Kerala, 686533, India.

  1. Introduction
    Homex Estates (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy informs you of how we handle your personal data in compliance with the Indian Digital Personal Data Protection (DPDP) Act, 2023 and the UK Data Protection Act 2018 / UK GDPR.
  2. Who is the Data Fiduciary/Controller?
    If we have collected your personal data directly from you for our own purposes, we are the Data Fiduciary (India) and Data Controller (UK).
    • Data Protection Lead: Our compliance is led by a Data Protection Lead who can be reached at
      sales@homexestates.com.
    • Supervisory Authority: You have the right to lodge a complaint with the Data Protection Board of India or the UK Information Commissioner’s Office (ICO).
  3. Your Rights
    Under global data protection laws, you have the following rights regarding your “Digital Personal Data”:
    • The Right to Be Informed: To know what data is collected and why (provided via this notice).
    • The Right to Access: To request a summary of the personal data we hold about you.
    • The Right to Correction & Erasure: To rectify inaccurate data or ask us to delete data that is no longer necessary.
    • The Right to Withdraw Consent: You may withdraw your consent at any time by emailing us.
    • The Right to Nominate (India Only): You may nominate an individual to exercise your rights in the event of death or incapacity.
    • The Right of Grievance Redressal: To have your concerns addressed by our Data Protection Lead within 30 days.
      To submit a Subject Access Request, please email sales@homexestates.com with a photocopy of your driver’s license or passport for identity verification.
  4. The Data We Collect
    We collect and process the following categories of information:
    • Identity Data: Name, date of birth, gender, and government-issued IDs (as required for property transactions).
    • Contact Data: Billing address, email, and telephone numbers.
    • Financial Data: Bank account and payment details for property management and transactions.
    • Technical & Usage Data: IP address, browser type, location, and how you use our website.
    • Marketing Data: Your preferences in receiving updates from us.
      Note on Sensitive Data: We do not collect “Special Categories of Personal Data” (e.g., race, religion, health) unless strictly required by Indian law for KYC/Regulatory purposes.
  5. Why We Process Your Data (Lawful Basis)
PurposeCategory of DataLawful Basis (UK/India)
Client ServicesIdentity, Contact, FinancialPerformance of a Contract
Direct MarketingIdentity, ContactConsent / Legitimate Interests
Website AnalyticsTechnical, UsageLegitimate Interests
Fraud PreventionIdentity, TransactionLegal Obligation / Vital Interests
Training/QualityPhone Call RecordingsLegitimate Interests
  1. How Long We Keep Your Data
    We endeavor to minimize the data we hold.
    • Contractual Records: Held for 6 years (to comply with the UK Limitation Act and Indian statutory requirements).
    • Consent-Based Data: We review your consent every 12 months. Non-response to renewal requests will be treated as a withdrawal of consent.
    • Identity & Transaction Data: May be held longer if required for recurring superior service to returning customers, subject to your right to object.
  2. Cookies
    Our website uses cookies to identify you, track your sessions, and enhance security.
    • Essential Cookies: Required for the site to function (e.g., contact forms).
    • Analytical Cookies: Help us improve site performance via anonymous usage data.
    • YouTube/Video Cookies: Used when you view videos embedded on our site.
      You can disable cookies in your browser settings, but please note that some website functionality may be lost.
  3. Data Storage & Transfers
    Homex Estates operates internationally.
    • India: Data for Indian residents is stored on secure servers within India.
    • Cross-Border: When data is transferred between India and our UK offices or third-party IT providers, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to maintain the security of your data.
  4. Third-Party Interests
    We do not sell your data. We only share it with:
    • Regulatory Authorities: Such as HMRC (UK) or Income Tax Authorities (India) for legal compliance.
    • Logistics/Couriers: For sending physical property documents.
    • Third-Party Processors: Secure IT and web providers under strict confidentiality agreements.
  5. Contact Us
    For any questions regarding your rights or our processing activities, contact :
    Data Protection Lead
    Biju Joseph
    Email: sales@homexestates.com
    Address: Homex Group, Kalayail Building, Channankkadu P.O., Kottayam, Kerala – 686533, India.

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